Frequently Asked Questions
How soon can you ship?
Flat shipping is $9 for all orders within the United States. All packages are shipped via USPS unless otherwise requested. Please allow 2-3 business days to process order for shipping, and should be delivered within 7 business days. If an order is needed sooner please send a message through our contact page with SPECIAL Request in the subject line.
What if my piece needs repaired?
Whip Savannah pieces are all handcrafted. Please handle pieces with care as some materials used are delicate. If your Whip piece is in need repair, please send us a message through our contact page with REPAIR in the subject line.
Can I place a special order?
Yes! We love special orders! If you have a special order please send us a message through our contact page with SPECIAL ORDER in the subject line. Please allow two weeks for us to create your special order. All sales are final on special orders.
What is your return policy?
If for some reason you are not satisfied with your purchase, you may return your items within 14 days for store credit. Items must be shipped in original condition; worn merchandise will not be accepted. Please allow 5 business days for your return to be processed once we receive it. Customer is responsible for any return shipping costs. For returns please send us a message through our contacts page with RETURN in the subject line. All custom orders and sale items are FINAL SALE.
Can I pick up my order or do you deliver?
If you are local and would like to pick up your Whip merchandise, please send us a message through our contact page. We love to meet our Whip family face to face!
What methods of payment do you accept?
We accept MasterCard, Visa, American Express, or Discover. We also gladly accept Venmo and PayPal.
How can I redeem my WHIP Gift Card?
Whip Gift Cards are redeemable on our website at checkout or you can print (or present on your phone) at any event where Whip is open. Unfortunately, Whip gift cards are not accepted in boutiques that carry Whip products. If you have any issues redeeming a Whip Gift Card, please let us know. Whip Gift Cards are non refundable.
Flat shipping is $9 for all orders within the United States. All packages are shipped via USPS unless otherwise requested. Please allow 2-3 business days to process order for shipping, and should be delivered within 7 business days. If an order is needed sooner please send a message through our contact page with SPECIAL Request in the subject line.
What if my piece needs repaired?
Whip Savannah pieces are all handcrafted. Please handle pieces with care as some materials used are delicate. If your Whip piece is in need repair, please send us a message through our contact page with REPAIR in the subject line.
Can I place a special order?
Yes! We love special orders! If you have a special order please send us a message through our contact page with SPECIAL ORDER in the subject line. Please allow two weeks for us to create your special order. All sales are final on special orders.
What is your return policy?
If for some reason you are not satisfied with your purchase, you may return your items within 14 days for store credit. Items must be shipped in original condition; worn merchandise will not be accepted. Please allow 5 business days for your return to be processed once we receive it. Customer is responsible for any return shipping costs. For returns please send us a message through our contacts page with RETURN in the subject line. All custom orders and sale items are FINAL SALE.
Can I pick up my order or do you deliver?
If you are local and would like to pick up your Whip merchandise, please send us a message through our contact page. We love to meet our Whip family face to face!
What methods of payment do you accept?
We accept MasterCard, Visa, American Express, or Discover. We also gladly accept Venmo and PayPal.
How can I redeem my WHIP Gift Card?
Whip Gift Cards are redeemable on our website at checkout or you can print (or present on your phone) at any event where Whip is open. Unfortunately, Whip gift cards are not accepted in boutiques that carry Whip products. If you have any issues redeeming a Whip Gift Card, please let us know. Whip Gift Cards are non refundable.